Terms & Conditions
Last Updated: September 14, 2026
By accessing the Relax Movers website, contacting us, requesting a quotation, or booking our services, you acknowledge and agree to these Terms & Conditions.
Our Services
Relax Movers offers moving, packing, relocation, furniture moving, storage, and other related services throughout the UAE. All services are provided subject to availability and the specific arrangements agreed with the customer.
Quotations and Charges
Our quotations are prepared based on the information provided by the customer and the agreed scope of work. If the actual moving requirements differ from the original information, additional charges may apply. This may include changes in the number or volume of items, moving distance, property access, parking conditions, or additional services requested by the customer.
Confirming Your Booking
A confirmed booking requires an advance payment of 25% of the agreed total amount. This payment is required to reserve and secure the scheduled moving date. The remaining balance must be paid according to the payment arrangements agreed at the time of booking or upon completion of the move.
Moving and Building Permissions
The customer is responsible for arranging all necessary move-in and move-out permissions, building approvals, parking permits, and access permissions before the scheduled moving date.
Any delay, disruption, or additional cost caused by unavailable or incomplete permissions may be charged to the customer.
Packing and Moving Box Delivery
Customers who request delivery of packing or moving boxes to their location will be charged a fixed delivery fee of AED 250.
This charge applies regardless of the delivery distance or location within the UAE. Box delivery is not provided free of charge unless this has been specifically agreed upon in writing.
Delays and Access Restrictions
Once the Relax Movers team arrives at the agreed location, the customer is responsible for ensuring that the required permissions, parking arrangements, building approvals, and access are ready so the move can begin.
If our team cannot proceed because of missing, delayed, rejected, or incomplete permissions, building restrictions, parking difficulties, access problems, or other circumstances outside our control, the customer may be responsible for applicable service and waiting-time charges resulting from the delay.
Where the customer asks us to keep their belongings loaded in our vehicle because the move cannot continue, including situations involving unavailable permissions or temporary access restrictions, additional charges may apply for keeping the vehicle, belongings, and moving team engaged beyond the agreed moving period.
Any applicable additional charges will be communicated to the customer based on the length and circumstances of the delay.
Customer Obligations
Customers are responsible for providing accurate and complete information about the items to be moved. Any special requirements, access restrictions, parking limitations, or building regulations should be communicated to Relax Movers before the scheduled move.
The customer must be available at the agreed date and time or appoint a responsible representative who can provide instructions to our team about the items that should be moved and any items that must remain at the property.
Customers are also expected to follow the confirmed moving date and time. Delays caused by the customer or their appointed representative may affect the moving schedule and could result in additional charges where applicable.
Important and Valuable Belongings
Customers are advised to personally secure and transport their valuable belongings and important personal documents.
These may include passports, identification documents, property or building documents, cash, jewellery, keys, mobile phones, laptops, and other valuable or important personal items.
Items We Cannot Transport
Customers must not request the transportation of any illegal, dangerous, or prohibited items. Relax Movers reserves the right to decline the transportation of any item that could present a safety, legal, or regulatory risk.
Damage and Responsibility
Relax Movers takes reasonable care when packing, handling, loading, transporting, and unloading customer belongings.
Any liability, insurance protection, or compensation relating to loss or damage will be governed by the applicable service agreement and the coverage selected for the move.
Booking Cancellations and Amendments
Requests to cancel or change a confirmed booking may be subject to applicable charges depending on when the request is made and the circumstances involved.
Any relevant cancellation or change terms will be communicated to the customer during the booking process.
Website Content
We make reasonable efforts to ensure that the information published on the Relax Movers website is accurate and current. However, prices, services, availability, and other website information may be changed or updated without prior notice.
Contact Us
For questions about these Terms & Conditions or our services, please contact Relax Movers:
Email: info@relaxmovers.com
Phone: +971 50 141 3032